Support / Legal

Entry Policy

This policy helps keep My Little Dreamland safe, clean, and enjoyable for every child, parent, and carer visiting the venue.

Entry Restrictions

  • Children must be accompanied by a responsible adult at all times.
  • No unaccompanied minors or adults without children are allowed inside the play area.

Admission & Booking

  • Entry is permitted with a valid booking, ticket, or walk-in payment.
  • Advance booking is recommended during weekends and peak periods.
  • Capacity may be limited at any time for safety and comfort.
  • Tickets are non-refundable unless the facility closes due to unforeseen circumstances.

Hygiene & Attire

  • Gripped socks must be worn by children and adults in all play areas.
  • No bare feet or shoes in play zones.
  • Children should wear appropriate clothing with no sharp accessories or loose drawstrings.
  • Children showing signs of illness (fever, rash, vomiting, or diarrhea) will not be admitted.

Supervision & Behavior

  • Parents or guardians remain responsible for supervising their children at all times.
  • Staff monitor safety but do not provide childcare services.
  • Aggressive or unsafe behavior (including pushing, biting, or rough play) is not tolerated.
  • Guests may be asked to leave if rules are not followed.

Food, Belongings & Photography

  • Outside food and drinks are not permitted, except baby food or allergy-specific items.
  • Food and drink must stay within designated cafe or seating areas.
  • We are not responsible for lost or stolen personal belongings.
  • Parents may photograph their own children only. Photos of other children are prohibited.
  • Promotional photos are taken only with parental consent.

Safety & Right to Refuse Entry

  • In any emergency, follow staff instructions immediately.
  • All injuries or incidents must be reported to staff immediately.
  • We reserve the right to refuse entry or remove guests for unsafe, abusive, or non-compliant behavior.
  • By entering the facility, guests agree to comply with this policy.

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